Q) When I tried to run DriveFit, some of the information appeared to be beyond the edges of the screen. What should I do?

A) You need to adjust your screen resolution to a setting of at least 600 X 800. (Or higher)

Q) My computer just meets the minimum system requirements. Will DriveFit run the same as on faster computers?

A) The demonstrations and transitions will run slower, but the actual tasks will run correctly.

Q) I have a laptop with a touch-pad. Will DriveFit even work?

A) Yes, it will, but some tasks will be extremely difficult to do. The assessments however, are based on how you perform and only you. Any disadvantage that the touch-pad causes will be carried throughout the tasks evenly.

Q) I have a track-ball type of mouse. How can I use DriveFit?

A) It will work fine, although some tasks will be more difficult.

Q) I have an internet connection, yet the software doesn’t seem to be able to find it. What should I do?

A) First thing to check is if your connection is actually working. If it is, you might have to configure your firewall to allow DriveFit to connect. If the firewall is not configurable, then you will have to temporarily disable the firewall.  DriveFit will not connect through some firewalls. If your firewall prompts you first, then choose to allow the connection. In addition, if you have software that monitors installation type activity on your computer, either choose to allow the installation, or shut that off as well.

In some cases DriveFit will not recognize your internet connection at all.  In that case choose 'not connected' from the options presented and then send an email to drivefitsupport@yd.com with your user code and the 10 digit number DriveFit displayed on-screen after clicking 'next'.

Q) I wasn’t actually connected at the time I installed DriveFit and selected “no internet connection”, now what?

A) If you have a connection to the internet, (but have not actually done any training) the simplest thing to do is go into DriveFit and select “new user”. You will then be presented with the 3 choices of connection again. This time select either modem or permanent connection. Everything should work fine from there. If you have already completed some training, at later stages within the program, you will be asked if you wish to connect to the database. If you select yes, the program will instruct you to connect to the internet as you usually do, then select next to continue.

Q)I purchased the product on-line but I have lost my User Code. Is there any way to find out what it is?

A) The code is located on the back of the Guide Booklet included with the software. If you have lost that booklet then send an email to drivefitsupport@yd.com for assistance. You must include your name, address, phone number and if you can recall it, the approximate date of your purchase.

Q) My Instructor gave me this copy of DriveFit. How do I get a “User Code”?

A) Contact your YD Centre and they can provide you with the User Code.

Q) When installing DriveFit, I forgot to write down the “DriveFit” number. How can I look this up?

A) The software will not unlock without a valid password. Since you don’t have one yet simply start DriveFit and from the registration page select New User. You will then be asked what type of connection that you have. When you select Not Connected the DriveFitTM number will appear again. Write it down and call your YD Centre.

Q) I installed DriveFit on my (fathers, mothers, friends, etc.) computer. Now I have another computer that I would like to install the software on. Can I do this?

A) No. DriveFit’s password is specific to the machine it is originally installed upon. Your password from the original installation will not work on a different computer. If however you feel that you really should be allowed to install DriveFit onto the other computer send an email to drivefitsupport@yd.com. You must include your user code and explain why you should be allowed to install DriveFit on the other machine.

Q) I received an error message indicating that I do not have enough free space. What should I do now?

A) You can remove programs from your computer that you rarely if ever use. Please use "Add/Remove" programs to ensure a proper uninstall. You could also consider adding another hard drive to your computer.

Q) I don’t think my assessment results really represent me. I would like to do it over. How can I do this?

A) Unfortunately you can’t do the assessment over again. One thing to consider about your initial assessment. It is most likely accurate. Although you might think that you are better in one of the areas than your assessment would suggest, you must remember that DriveFit is simply assessing your strengths and weaknesess. What you have as a weakness, might be stronger than somebody else’s highest scores.

Q) When I printed out my assessment, there was an assessment code just below my user code. Is this number important?

A) Yes it is. Should, for any reason you ever need to re-install DriveFit , this code will allow you to take the same training program, although you do have to start from the beginning.

Q) I installed Drivefit and everything seemed to go fine until entering my user code / password combination. A red "X" keeps appearing next to my user code but I'm positive I've typed it in correctly.

A) If there is an error in either the user code, or the password, or both then the "X" will appear next to the user code box. Check to ensure that both are correct.

Q) I was able to log in the first time but since then I am unable to log back into DriveFit.

A) This problem is caused by the operating system, not DriveFit. On a computer with Windows XP (or sometimes Windows 2000) the default installation directory remains a "read only" folder. DriveFit needs to be able to write files into the appropriate directories. It is required that you are logged in on an "Administrator" account to use DriveFit. (It must be installed by an Administrator as well)  If this did not solve your problem you may need to install DriveFit into one of your user account directories.

You can also consider changing the attributes of the default installation folder. Be certain that you are comfortable with this type of procedure before attempting it. We recommend that you search for assistance at the Microsoft website.

Q) How do I uninstall DriveFit?

A) Use the "Add/Remove Programs" option within the Control Panel.